Cancellation and Refund Policy
We strive to maintain transparency and fairness in our cancellation and refund process.
Order Cancellation
- Orders can be cancelled before dispatch by contacting our support team.
- Once an order is dispatched, it cannot be cancelled.
Returns
- Due to the nature of pharmaceutical, veterinary, and consumable products, we do not accept returns once the product is delivered.
- This policy is in place to ensure safety, hygiene, and regulatory compliance.
Damaged or Incorrect Products
- If you receive a damaged, expired, or incorrect product, please contact us within 48 hours of delivery.
- Share clear images of the product and packaging for verification.
- After review, we may offer a replacement or refund, as applicable.
Refunds
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping charges are non-refundable unless the issue occurred from our side.